engagement & retention

We explore the people outcomes you want to improve, the moments where trust and commitment are built or lost, what people need to do differently and how the impact will be measured.

We began this learning project with the goal of supporting gender diversity at senior levels of the business and the program delivered on this brilliantly. Feedback from participants has been extremely positive and they come out feeling motivated, empowered and confident in their capabilities. The improvement stats speak for themselves, and we are retaining female talent at four times above the firmwide average.

JP Morgan
Learning Specialist

WE WORK WITH YOU TO IDENTIFY...

Believed they positively impact retention through better leadership behaviours

1. The business results critical to you

  • Reduced attrition in critical roles
  • Increased retention of high-potential talent
  • Improved employee experience and career progression
  • Increased discretionary effort and productivity
  • Greater sustained performance under pressure
  • Stronger alignment to strategic priorities
  • Faster readiness of talent pipelines and succession
  • Improved leadership quality and consistency
  • Increased workforce agility and adaptability
  • Stronger culture of growth and continuous learning

2. Where performance must improve

  • Employees showing low motivation at work
  • Teams struggling to build a positive culture
  • Top performers considering leaving for other organisations
  • Managing wellbeing or burnout discussions
  • Having difficult performance conversations
  • Navigating unrealistic workloads or constant deadlines
  • Employees feeling unsupported or micromanaged
  • Strong results receiving little recognition
  • Employees feeling stuck or plateaued in a role
  • Joining a new team and trying to integrate

Reported greater confidence strengthening relationships across their team

Reported having more meaningful career development conversations

3. The professional performance you require

  • Stay constructive under pressure
  • Build trust, belonging and strong relationships
  • Sustain motivation and energy over time
  • Hold high-quality conversations that support retention
  • Enable growth and future opportunity
  • Stay grounded and effective under pressure
  • Engage in open, supportive and constructive conversations
  • Maintain strong, trust-based working relationships
  • Sustain effort, ownership and performance over time
  • Address challenges rather than withdrawing or avoiding

4. How to evidence what has changed

4x

Higher retention of female talent than the firmwide average

97%

Reported greater resilience when faced with unfamiliar situations

89%

Felt more able to manage difficult conversations without emotional carryover

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