Performance manage effectively

This module provides powerful and effective techniques to manage the difficulties and challenges that may arise within team performance.

Participants learn ways of identifying performance issues and preparing to challenge and successfully overcome these difficulties.

Participants outcomes:

• Regularly review performance
• Identify poor or difficult performance
• Hold timely and constructive performance management discussions
• Deal firmly and promptly with performance problems
• Hold others to account and challenge under performance
• Gather and check information to accurately identify the problem and its cause
• Seek evidence from all sides before making a decision
• Keep a confidential record of my discussions about problems affecting performance
• Create win-win solutions
• Discuss alternative courses of action with team members and agree timely and effective ways of dealing with problems
• Deliver constructive criticism and structured feedback
• Work with team members to identify and solve problems and disagreements
• Construct and agree action plans to move forward
• Identify and raise performance issues promptly with team members
• Communicate clearly to team members the standards of work and behaviour expected of them
• Address performance issues promptly and resolve them directly with the people involved
• Maintain complete, accurate and confidential records of conflicts and their outcomes, in line with organisational policy
• Make the unpopular and tough decisions with strength and confidence
• Impartially investigate causes of conflict, giving all parties opportunities to present the facts and their perceptions
• Provide sensitive feedback to team members about their performance and the action they need to take
• Be alert to displays of negative and positive behaviour within the team and measure the motivational temperature frequently

Delivery Methods:

1. Learning workshop
2. Embedding products