Confidently handle objections and close

The man who is not dead still has a chance.

Lebanese Proverb

This module enables you to confidently tackle customer objections and stay credible even if you don’t know the answer, or the answer is not what a customer wants to hear.

Participants discover how to remain calm and stay in control of any virtual or face-to-face sales meeting. They learn how to guide customers through a conversational structure that identifies objections and solutions to let them negotiate a win – win resolution that maintains trust and builds future sales success.

Participants outcomes:

  • Tackle customer objections more effectively
  • Plan and prepare for a range of difficult objections
  • Discover a conversational structure to tackle difficult objections
  • Close a sale confidently even when the pressure is on
  • Overcome customers’ objections sensitively and constructively
  • Secure agreement to explore the sales objections
  • Use advanced questioning techniques to probe customer objections further
  • Understand how to isolate the important sales objections
  • Understand how to relate customers identified needs to my product or service
  • Know when to say ‘no’ to a customer
  • Invite more explanation from my customers to explore in detail the concerns they have identified
  • Be calm and project composure in even the most difficult negotiation

Delivery Methods:

  1. Learning workshop
  2. Embedding products

What our clients say

This is possibly the best course/workshop I’ve attended. It was really engaging and different but you didn’t have to do anything that made you feel uncomfortable. The theatre concept was great and helped you think outside of the box and connect with the Values in a totally relevant way. Everyone should attend this course!